 Unipart Consumer Logistics:
A case study on improving trust and communication
One of the ways in which Unipart consumer logistics has differentiated itself in the highly competitive logistics marketplace is through service excellence. This has not been without its challenges, however, given the exacting standards of its retailer customers.
The divisional MD, Ian Smith, saw clearly that unless his managers, from top down, had a deep understanding of the mentality of their customers, it would be difficult for them to sustain equal and positive relationships with them over time. Being reactive to customer demands can create tensions; Ian wanted to empower his people to change the dynamic of customer interactions.
Learn more about Unipart's incorporation of MBTI to help them increase trust and communication within their teams and improve their client relationships…
 Training spotlight:
MBTI® Step I Conversion Programme - 15% discount offer
Have you been thinking about MBTI® for some time, but haven't taken the jump to get qualified. Take advantage of our one-time 15% discount for June and July Conversion courses.
Using the Myers-Briggs Type Indicator® (MBTI) Instrument as part of your psychometric portfolio can increase your ability to help your organisation or your clients improve:
- Management and leadership development
- Teambuilding
- Organisational change
- Communication
(Note: This course is for delegates who already hold the BPS Certificate of Competence in Occupational Testing Level B (Intermediate, Intermediate Plus or Full)).
Learn more about MBTI Step I Conversion Programme
To book your place, please contact a member of our Learning Operations team on 0845 603 9958 or email learning@opp.eu.com. Don't forget to mention that you qualify for the OPPinions discount!
 Encountering workplace conflict? Consider the TKI™
Conflict in the workplace can be a nightmare to address and to overcome. In an ideal world, you'd have the tools you need at your fingertips to help your team transform misunderstandings.
The Thomas Kilman Conflict Mode™ Instrument (TKI) can help you and your teams understand underlying causes of conflict. The beauty of the TKI is that it can be used as a stand alone tool or as part of a group learning process, and it doesn't require qualification to administer it.
Here's what you can expect to learn when you use the TKI to find a solution to your conflict situation:
- An awareness of unique personal influencing styles
- An understanding of how personal influence can impact conflict situations
- Practical advice to resolve existing conflict
- Key learnings to prevent future conflict situations from arising
TKI is available in paper and on OPPassessment.
In-house programmes: Take advantage of the savings!
The solution to your limited training budget
Looking for creative solutions to bring training to your business rather than taking your business to training? Consider in-house training in any of OPP's qualification or application programmes. The potential cost savings could be significant.
Example: MBTI Step I Qualifying Programme - for 12 participants
| |
In-house |
Public |
| Public programme fee for 12 participants: |
|
£29,940 |
| Travel costs: 12 x £50 |
n/a |
£600 |
| Subsistence: 12 x 4 nights at £25 |
n/a |
£1200 |
| Accommodation costs: 12 x 4 nights at £100 |
n/a |
£4800 |
| Trainer expenses |
variable |
n/a |
| Total cost of in-house workshop for 12 delegates |
£24,700 |
£36,540 |
| Overall business impact: |
Saving of £11,840 |
Available for all OPP qualification and application workshops.
Call a member of our Sales team on +44 (0)845 603 9958 to discuss how an in-house programme can help you get maximum value from your use of psychometric instruments.
Go deeper with MBTI using Step II for your senior management teams
For many people, MBTI is just based on the exploration of a four letter Type. Yet, MBTI Step II brings another dimension to understanding the whole personality, providing further insight into personality while continuing to honour the uniqueness of individuals.
MBTI Step II has proven to be highly effective with senior teams and provides more in-depth discussions around Type initially discussed in Step I through:
- Further understanding of best fit
- An introduction to the individual facets within each Type
- Effective uses of Type, based on a greater understanding of Type and facets
- A new perspective on management styles based on Step II insights
MBTI Step II gives an added layer of complexity often demanded at higher levels of management.
OPPinions: Tell us what you think!
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- Does it provide you with what you need?
- What else would you like to see?
If you have ideas of what you'd like to see in future issues, please email us your thoughts. We'd love to help you get what you need.
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